Online casino operator, Jetbull, has signed a new strategic partnership according to which they will go live with tailored retention services provided by Enteractive. Jetbull will, therefore, employ the finest customer service assistance for their operations in German, Austrian, Swiss, Finnish and Swedish markets.
Enteractive is a leading provider of player retention solutions for the iGaming industry, founded in 2008 by their current CEO, Mikael Hansson. Their services help return churned players into action while player support makes sure active users stay with the operators on board while playing the game. Their services are based on chat moderation – they use the contact data operators provided so they can talk to inactive players, after which they apply a unique (re)activation method with personal one-on-one calls. Enteractive also provides support in native languages as well as license reporting that will flag vulnerable users.
With this deal, Jetbull has effectively outsourced their live chat, e-mail and social media support to Enteractive who will provide all of the usual services and more 24 hours a day, seven days a week. This tailored service is meant for improving the relationship between the operator and their active player base.
Hansson comments: “Partnering with Jetbull is a significant agreement for us and we’re thrilled to be working alongside them. By handling all inbound communications with their players throughout the day with quality support, we’ll be able to improve loyalty and the lifetime value of players for the operator. As part of our service, Enteractive support staff have undergone thorough training to understand Jetbull’s brand, culture and demographics, ensuring the operator can focus on other areas of the business.”
Jetbull CEO, Viorel Stan, says: “We’re thrilled to have secured Enteractive’s Customer Support service and have been really impressed with the early results of their engagement with our players. Providing excellent support to our players is a high priority for us and with the help of Enteractive who are highly skilled in this area, we are very confident it will lead to improved loyalty of customers.”
Source:
“Jetbull sharpens customer support with Enteractive deal”, Formosa Carla, enteractive.se, May 16, 2018.
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